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No question is too big or too small for us! Take a look at some of our frequently asked questions below.
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Frequently Asked Questions

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How much do I order?

Our handy wallpaper calculator is here to help!

For wallpaper we recommend to disregard windows and doorways
when determining how much to order.

Our wallpaper comes labelled and is installed side by side. No need to account for the pattern repeat- we take care of that for you.

We suggest to use excess wallpaper in other areas of the home like drawers, bookshelves, cupboards etc.

Wallpaper Calculator

How do I install the wallpaper?

Please view our instruction guide here

- Our instruction guide can be found here

-Our wallpaper comes labelled for installation and is to be installed side by side with an overlap of about 0.39”

-We recommend our wallpaper to be installed on smooth flat surfaces and at least 3 weeks after painting. For any textured walls, we suggest to order a sample first.

How do I remove the wallpaper?

For our vinyl removable wallpaper, we recommend to warm the vinyl with a hair dryer to help loosen the adhesive before removing from the wall.

Starting from one corner of the panel, pull down slowly at a sharp angle, continuing to use the hairdryer as you go.

What if I have textured walls?

If your walls are textured, we always recommend to order a sample first! While our products are generally recommended for smooth, flat surfaces we do have some customers experience success with their textured walls. We suggest to place the decal on the wall, warm with a hair dryer and use a tennis ball to help push into the cracks.

How do I install delicate decals?

Intricate decals may be tricky to install. Place the decal design face down, and remove the backing paper from the decal as shown in the video.

Do you offer returns or exchanges?

Because every order is custom-printed for you, we can’t accept returns or exchanges once production begins, so we recommend ordering a sample or using our free Wallpaper Visualizer first.

If your order arrives damaged or defective, email us within 7 days of delivery and we’ll make it right. You can cancel within 24 hours of ordering, before printing starts.

Are there customs fees when shipping to the US?

Our wallpaper is made in Canada and is duty-free under CUSMA. We also ship DDP (Delivered Duty Paid) and prepay all brokerage fees, so you pay nothing extra. If a carrier ever bills you, contact us right away and we’ll take care of it.

How long does shipping take?

Orders are printed and dispatched in 2–5 business days. Delivery is 2–8 business days in Canada and 3–10 in the US after dispatch.

Is it safe for nurseries and kids’ rooms?

Yes, we print with GREENGUARD Gold–certified Canon UVgel inks: low-emission, odorless, and safe for indoor use.

Will it damage my walls or paint?

Both our decals and peel-and-stick wallpapers are designed to lift cleanly from properly prepared, painted walls when installed and removed as directed.

How long does it last? Is it permanent?

Our peel-and-stick wallpaper is durable and removable. It stays put as long as you want it, then comes away cleanly when prepped and removed as directed.

Can I use it in a bathroom or kitchen?

Yes, on smooth, fully-cured painted walls away from direct water contact; high steam/humidity can affect adhesion over time.

Are there any care instructions?

Our removable vinyl wallpaper or decals can be cleaned with a damp cloth and water only.

Still stumped? No problem.