Privacy policy

Effective Date: [June, 2026]

At West Coast Walls, your privacy and trust are very important to us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.

1. Information We Collect

We collect only what we need to provide you with the best shopping experience:

  • Personal details such as your name, email address, phone number, and shipping address — when you place an order or subscribe to our newsletter.
  • Payment information — processed securely by trusted third-party payment providers (we never see or store your full card details).
  • Website data — like pages visited and items viewed, collected via cookies and analytics tools to help us improve our store and marketing.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • We’ll keep you updated on your order and from time to time, share new designs or special offers we think you’ll love. (only if you’ve subscribed)
  • Improve our website, services, and communication

We will never sell or rent your personal information to anyone.

3. Cookies & Analytics

Our website uses cookies to make your shopping experience smoother — for example, keeping items in your cart or showing personalized offers.

You can disable cookies anytime in your browser settings.

We also use analytics tools like Google Analytics to understand how visitors use our site and improve it accordingly.

4. Third-Party Services

We partner with trusted companies (i.e. Shopify, Etsy, payment processors, shipping carriers, email providers) that help us run our business. These partners only receive the data necessary to perform their services and are obligated to keep it secure.

5. Data Security

We take data protection seriously.

All personal information is encrypted, stored securely, and accessible only to authorized staff.

6. Your Privacy Rights

We follow Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and BC's Personal Information Protection Act (PIPA). We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

You have the right to know how your information is collected and used, and to request access or deletion at any time. These rights may include:

  • Accessing the personal data we hold about you
  • Requesting correction or deletion of your information
  • Asking to transfer your data to another service (data portability)
  • Opting out of marketing communications at any time

To exercise any of these rights, simply email us at info@westcoastwalls.ca — we'll respond promptly and handle your request with care.

Your data may be securely stored or processed in Canada or the U.S. by trusted partners who follow strict privacy and security standards.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a new effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact our Privacy Officer:

Blaine Maryniuk, Privacy Officer
📧 info@westcoastwalls.ca

🌐 www.westcoastwalls.caÂ